tkjm Privacy Policy

This Privacy Policy ("Policy") describes how tkjm collects, uses, stores, and discloses personal information when you access or use the tkjm website, mobile platform, games, sportsbook, and all related services (collectively, the "Platform"). This Policy applies to all registered players, visitors, and any person who interacts with the Platform, including those accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact our support team to close your account.

tkjm collects personal information through several channels: during account registration, through your ongoing use of the Platform, through our payment processors, and through automated technical systems. The categories of personal information we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued ID details provided during KYC verification.
• Contact information: registered mobile number, email address, and, where provided, a residential address in Bangladesh.
• Financial information: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, or card), and account balance history.
• Gaming activity: bet history, game session logs, wagering patterns, bonus usage, and win/loss records across all Platform products.
• Technical data: IP address, device type and model, operating system, browser type, session timestamps, and geolocation data (where permitted by your device settings).
• Communications: records of your interactions with our customer support team, including chat logs, emails, and any documentation you submit in connection with a query or dispute.

We collect only the minimum data necessary to deliver our services, comply with applicable legal obligations, and maintain the security and integrity of the Platform. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data.

tkjm does not sell, rent, or trade your personal data. We may share your information with carefully selected third parties only where necessary and under strict contractual data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card processors receive only the transaction data necessary to complete your deposit or withdrawal request. We do not share your full account profile with payment providers.
• KYC and identity verification providers: specialist third-party KYC partners receive the identity documents and data you submit during verification. These partners are bound by strict confidentiality agreements.
• Game providers and platform technology partners: game studios such as Pragmatic Play and Evolution Gaming may receive anonymised session data necessary to deliver their games. No directly identifying information is shared with game studios.
• Legal and regulatory authorities: tkjm will disclose personal data to competent authorities where required to do so by applicable law, court order, or a legitimate regulatory request. We will notify you of such disclosures where legally permissible.

All third parties who receive personal data from tkjm are required to process that data only for the agreed purpose, to maintain appropriate technical and organisational security measures, and to delete or return the data once the purpose is fulfilled.

tkjm implements a layered approach to data security that combines technical, administrative, and physical safeguards. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data at rest — including payment method details and identity documents — is stored in encrypted form on secure, access-controlled servers.

Internal access to player data is restricted on a strict need-to-know basis. tkjm staff who handle personal data are required to complete data protection training and are bound by confidentiality obligations. We conduct regular security reviews of our systems and promptly address any identified vulnerabilities. In the event of a data breach that poses a risk to your rights, tkjm will notify affected players and relevant authorities in accordance with applicable law.

As a tkjm player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account details. We will respond to all valid requests within 30 days:

• Right to access: you may request a copy of all personal data we hold about you, including your account information, transaction history, and gaming records.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Some corrections may require documentary evidence.
• Right to erasure: subject to applicable legal retention obligations, you may request that we delete your personal data. We will inform you if a legal obligation prevents full deletion.
• Right to data portability: you may request an export of your personal data in a commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service.
• Right to restrict processing: in certain circumstances, you may request that we limit the way we process your data — for example, while a dispute about the accuracy of your data is resolved.

tkjm will not discriminate against any player for exercising their privacy rights. Exercising your rights will not affect the quality of service you receive on the Platform, provided your account otherwise remains in good standing. All privacy rights requests must be submitted in writing to [email protected] with sufficient identification to allow us to locate your account.

tkjm reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When we make material changes to this Policy, we will update the effective date at the top of this page and, where appropriate, notify registered players via their registered email address or through an in-Platform notification.

Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of the changes. We recommend reviewing this Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tkjm handles your personal data, please contact our dedicated privacy support team in writing at [email protected]. We aim to respond to all privacy enquiries within 14 business days. Please include your registered username and a clear description of your query to help us assist you as efficiently as possible.